Lucento Consulting & AI Services

Terms & Conditions

Welcome to Lucento. By accessing or using our website, services, or software (collectively, the “Services”), you agree to these Terms & Conditions. Please read them carefully. If you do not agree, please discontinue use of our Services.

1. Acceptance of Terms

By using Lucento’s Services, you confirm that you are at least 18 years old, or you have the legal capacity to enter into this agreement in your region. Your continued use of our Services signifies your acceptance of these Terms.

 

2. Description of Services

Lucento provides tools for managing communication, automated follow-ups, scheduling, and workflow optimization. We reserve the right to modify, improve, or discontinue features at any time.

 

3. Account Registration

To access certain features, you may need to create an account. You agree to:

  • Provide accurate and up-to-date information

  • Keep your login details secure

  • Notify us immediately of unauthorized access

You are responsible for all activity under your account.

 

4. Use of Services

You agree not to:

  • Use the Services for unlawful or harmful activities

  • Attempt to disrupt, damage, or reverse-engineer the platform

  • Misuse automations to spam, harass, or mislead others

  • Use the Services in violation of any applicable laws

Violation may result in suspension or termination of your account.

 

5. Payments & Billing

If you purchase a subscription or paid feature:

  • You authorize Lucento to charge your chosen payment method

  • Fees are billed on a recurring basis unless canceled

  • All fees are non-refundable unless otherwise specified

Prices may change with prior notice.

 

6. Cancellation & Termination

You may cancel your subscription at any time within your account settings.
Upon cancellation:

  • You retain access until the end of your billing period

  • No refunds are provided for unused time

Lucento may suspend or terminate access if these Terms are violated.

 

7. Intellectual Property

All content, branding, designs, software, and materials provided by Lucento remain the intellectual property of Lucento. You may not copy, distribute, or modify the materials without written permission.

 

8. Data & Privacy

Your privacy is important to us. All data collected through your use of the Services is governed by our Privacy Policy. By using our Services, you consent to the handling of your data as described there.

 

9. Third-Party Integrations

Lucento may connect with third-party platforms or tools. We are not responsible for:

  • The availability of those services

  • Their data handling practices

  • Any damages resulting from their use

Use third-party integrations at your own discretion.

 

10. Disclaimer of Warranties

Lucento is provided “as is” and “as available.”
We do not guarantee:

  • Uninterrupted or error-free service

  • Specific results or performance outcomes

Use of the platform is at your own risk.

 

11. Limitation of Liability

To the fullest extent permitted by law, Lucento is not liable for:

  • Loss of data

  • Lost profits

  • Interruptions in business

  • Damages arising from use or inability to use the Services

Our total liability will not exceed the amount you paid to us in the last 12 months.

 

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of the Services means you accept the updated Terms.